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Hi, I have just used a SAAB Dealer for 120000mile dealer service for the log book stamp, and also had a new radiator, drive belt and engine pulley fitted. The bill was hideous and the radiator is leaking and thus the rest of the work shoddy. Does anyone have the name of the Customer Service Guy in Saab UK and an email or fax address ? Cheers.
 

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Have you given the dealer an opportunity to rectify the problems that you have identified? This is only fair - and any decent dealer will correct any problems that are their fault, free of charge.

Your complaint is likely to carry more weight if you have done this. Imagine phoning Saab GB who then contact the dealer who then say that they were not aware that you were unhappy with the work.

If you ar still not satisfied, having given the dealer a chance to make amends, then it is a good idea to escalate the issue.

[email protected]

Why don't you call directory enquiries and ask for the telephone number for SAAB GB at Marlow - they will give you the number.

Alternatively, you can look it up on http://www.yell.com/

I'm sure they have more than just one customer service guy.

HTH

/john
 

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I have run Saabs for XX years

dont use main dealers they are very expensive and badly trained

if you are down south use Two Stroke in Hertfordshire up north use Malbrad
Most Specialists are suspect

the cars are very cheap to run IF you use the right people

good luck
 

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Bought my aero from Saaben in June. He recommends BPV or TDC. Anyone used both and can compare as I'm due for my first service soon. I guess TDC will be cheaper being mobile but has he got all the diagnostic stuff.
 

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John has a point about allowing the garage to rectify the faults before complaining to Saab. However, the faults should not be there and the work should have been done right in the first place.
Saab, as do other manufacturers, rely on their dealers to represent them.
I suggest that you take the car back, ensure that they know what your complaints are, give it to them in writing as well as verbally; after they have had an oportunity to correct the faults, write to Saab anyway and tell them of your dissatisfaction whether or not the faults have been cured.

Harvey
 

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JD,
I've had 2 cars (classic shape 900's)off of Ben Berry in the past and I would recommend TDC for the Aero. Depending on where you live, as it's an Aero he may well recommend doing the service at his workshop. He would come and collect my car and take it back to his workshop and then deliver it back to me).
He knows his stuff and his rates are reasonable as well. I don't know if he's got all the diagnostic stuff to handle the complexities of an Aero though, talk to him first.
 

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Harvey makes a good point too about letting Saab GB know anyway. Granted, you would not expect the car to come back with faults - but mistakes do happen and most of us are only human - so do be polite to the garage, allow them (verbally and in writing) to rectify the problems.

The dealer and Saab are likely to consider the validity of your complaint more highly if you have given an opportunity for it to be fixed.

/john
 

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I took my T16S to TDC to have the exhaust mountings checked out as it was knocking badly and it ended up being worse than it was originally!

I eventually got it fixed at Haymill Saab. There were two mounting brackets missing! Anyone who knows what they are looking at should have spotted that straight away.

The mechanic who fixed my car at Haymill also recommended BPV as a Specialist.

Simon.
 

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For those in the Sth west, St George Saab do have a v-good web site and are very competitive on prices for their cars. Richard Batten (Sales Director) I always find very helpful too.

The quoted service costs for their service centre are not significantly lower than main dealer prices! Williams (Saab) Bristol is hardly any more expensive.

The one question I have though, was when I bought my car from St George, the finance Director (who sold the car) swore blind that he had a 40-point service record and invoice from their service centre for my car. And that was after I had pointed out that he had sold the car to me - allegedly with a full service - but the oil was dirty and it certainly had not had any service! So do St George Saab service centre issue service records and invoices without having done the work or is the Finance Director untrustworthy?

To be fair, I would opt for the latter, as he also failed to deliver on several other promises he made to me during the sale, which eventually were well sorted by Richard Batten.

But I would be interested in hearing any other recommendations, or otherwise, about the St George Saab Service centre.
 

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My experiences with St George Saab in Bristol are:
1. Bought a 99Turbo from them in 1996. It was immac., they had done it up, it went like a rocket and was much fun. Sold 1 year later for double what I had paid.
2. Went to their new place yesterday, this must be the bigghest brand new Saab dealer place in the universe. (I say dealer, meaning they sell/service only Saabs). Their workshop put a 'Tech2' analyser onto my 9-3 electronics to diagnose a fault, they did this f.o.c.
 

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Thanks for the feedback guys.

I actually bought both my 9000's from St George, and was very happy with the actual deals compared to many other second hand dealer prices. They are very competitive.

And the general feedback I get on the workshop is also positive, although a pricy. I guess you get what you pay for though in most cases.

Having said that, I have received a number of reports that are not positive regarding the attitude of the Finance Director (who doubles up as a sales man), so if anyone decides to buy a car from them, my advice is go to Richard Batten or one of his sales staff.

Just to finish this digression(!) I have just used The Workshop, Hanam, Bristol, for a full service (Ref http://www.saabclub.co.uk for a link). They are a Saab dedicated service centre and are much more reasonable in their service charges than St George and especially Saab Dealerships. Their quality of work seemed good.
 

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Aeropilot, why do you recommend TDC ahead of BPV. Having had cars off Saaben, I assume you're aquainted with them.. I'm due for the first oil service required under the saaben guarantee and a few little extra bits. Were BPV ok for you because I am tempted to use them while the car is under the guarantee.

Thanks

PS Have you ever used Saab specialists in Bounds Green ( warwick car care). I rate the top man there but not the man he now tends to delegate the work to.
 

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Yes, I've bought a car off of Ben,(and so did my Dad) and he reccommends both BPV and TDC. I have never used BPV only because of convenience, Slough is further away from me, whereas Danny Close of TDC would come and collect the car and deliver it back. When I bought my previous car off of Ben the first warrenty service has to be with a VAT registered company and at that time TDC had not been VAT registered. That was nearly 4 years ago though and I've since moved on to the Aero, and that gets serviced by Vikings in Watford. My Dad still uses TDC for all work on his 'classic' 900SE.
 

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Thanks but why did you feel the need to go to Vikings etc. I get bits IU need there but I am sure they are bound to be hideously expensive. I consisder my aero to be in top nick but I am hoping I can still get it first rate treatment at a specialist rather than resorting to maun dealers. What do you generally pay for a major service at Viking please?
 

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I use Viking for lots of reasons. When I got my Aero it was a 1 private owner low mileage car. I therefore wanted to, and was prepared to pay, to keep the main dealer stamps in the service book. My local main dealer is the one at Alperton, but my Dad had used them for his previous 900 and I wasn't that impressed with their customer service. Vikings were the next closest, and just happened to be the original suppling dealer, and done all subsequent servicing of my car. So, I gave them a try and have been more than statisfied so far. Undoubtabley they are more expensive than an independant, but I'm not convinced it's as big a difference as people make out. I personally belive you get what you pay for, and I'm prepared to pay (up to a point)for that 'bit extra', eg. brand new Saab couresy car, full PDI spec.valet etc., and they do go through everything with a fine tooth comb, even correcting inclusive of the last service a few niggling little faults caused by repair work done by an independent. A week later you even get a polite phone call from Saab GB asking if you are satisfied with the service from your dealer.
Don't get me wrong, I still use independents for non-annual service repair work if required, but prefer to see that (good)dealer stamp in the book for the annual's. The service last month was a mid service at 54K, but in addition included new wipers, supply/fit new front discs and pads, a new ACC drive belt, new bulbs in the heated seat reostats and re-fitting the walnut gear lever surround. Cost £619.
 
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