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Discussion Starter · #1 ·
Someone reversed into me in the Tesco's carpark yesterday. I now have a small dent in the rear wing, just above where the bumper wraps around, the bumper is scuffed and the bodywork below the light cluster has been displaced slightly. I am making a claim against the third party but my insurance company is requiring me to cough up my excess to the repairer prior to claiming it back from the third party's insurance company. Anyway, that irritation aside, the default procedure is to get the car repaired through the insurance company's approved repair shop. If I want to use the Saab main dealer to to the work, I have to get this approved by the insurance assesors. So, what would you recommend - go with the approved repair shop, or insist on using the Saab main agent to do it? Obviously, I want the best possible job done but it may well be that the Saab dealer farms out their body work repairs in any case.

Thanks for your thoughts
Martin
 

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Can only speak as i find Martin, i had a wing/headlamp/bumper replaced by an approved bodyshop (Continental Coachworks). The quality of the repair really took me by surprise, a perfect colour match and everything aligned beautifully. Would it be worth you going down to the approved repairer and scoping them out? Professional outfits won't mind you looking around to see the quality of the workmanship, whereas Bert Backyard would probably tell you to p*** off.
 

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Likewise. My approved repairers did a great job. I think for bodywork it's better going to the people who specialise in that - the Saab dealers may be better for the mechanical bits where the specific knowledge might make some difference.
 

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I had my 9-5 repaired by a Saab approved body shop. The local Saab dealer send all (most?) of their stuff to them. If your car is still within the period of the corrosion warranty, I would think that this is something you need to insist on.

The insurers only nominate there own repairers for financial reasons. They get a good deal and save money. It may not save your money though in the long run. Many insurers will "encourage" you to go to their nominated people by offering free courtesy cars, paper free deals etc. It's your car, you can take it where you want. The insurer cannot insist you go to their own place.
 

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Discussion Starter · #5 ·
Thanks for the feedback. As our local Saab Dealer has a bit of a 'reputation' I am going to go with the insurance company repair place (which turns out to be the local MG/Rover dealer!). I'll let you know how I get on.

Martin
 

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About 7 years ago, a Harrods delivery lorry reversed into the back of my Dad's C900S, and the insurance co. got him to take the car to a nearby repairers that was the local Saab approved bodyshop (not sure if co-incidence or deliberate). Job done, excellent work, couldn't tell the difference bearing in mind car was already 7 years old at the time.

Check out the local Saab Approved repair shop first, they are not neccessarily the same outfit as the local dealer.
 
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