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Discussion Starter · #1 ·
my 9000 that went into the garage for a £75 g/box coupling taper-pin replacement which turned into a clutch replacement = nearly £700, has now, according to the garage who've just finished putting it back together, got "no neutral". They say they'll have to take the box out & strip it down to find out the problem or supply a replacement box - EITHER WAY AT MY EXPENSE!
Now I've driven it 300 miles & commented on here how smooth the box was when the coupling wan't moving about - including driving it into the garage.
They say it must have already have had the problem - I KNOW it didn't. What do I do?
 

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Sounds similar to a problem I had with a cylinder head.

Well, it worked before and I don't see how it can suddenly lose neutral. You could well end up with having to pay and claim back later on the basis of them not exercising reasonable care/breach of contract but contact someone for legal advice perhaps.

Refusal to pay doesn't get you anywhere as they can impound the car by exercising a "lien". You must then advice them that you are paying under protest.

http://www.bbc.co.uk/watchdog/guides_to/co...aw/index3.shtml
 

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Discussion Starter · #3 ·
Thanks David,
looks like a long haul cos I can't afford a blank cheque for 'unknown' repairs & I don't want another gearbox cos the original is or at least was as smooth as baby's bum & quiet as a mouse.
Looks like it'll have to come home on a flatback & sit on the drive until its resolved. But £700 & less mobile than when it went in is very painful .
I'll post the name of this so called saab specialist if its not sorted properly & quickly at their expense - although I think I posted it already when it went in there 3 weeks ago.
 

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Well in law, the advice that I was given was that you have to give them the opportunity to rectify it otherwise you do have the option to have it repaired elsewhere and then claim it back from them.

Of course, just like my head situation, the issue isn't clear cut and could end up very awkward.

In brief, my head gasket went, had it done by the local chap £450. First long journey noticed that the expansion tank was still pressurising etc.

Short story is that the local hadn't checked for cracks and claimed that if it was the head gasket then he'd change that.

I sourced a replacement which he fitted and claimed was bad, leaky valves. His test was to pour water in through the ports, sure enough there were drops coming in but then there was in my old head which had done 121k miles.

His stance was that the reason the engine didn't start was that there was no compression as in 0 on 3 cylinders and only 50psi on another. Now I've come across low compression but unless there's actually a stuck valve, I can't accept 0 psi is a result of an old valve even when the old head (that worked) could be demonstrated to perform his leak test in an identical way.

In the end, my wife (stressfully) towed me 20 miles to the nearest Saab dealer. (HINT: If you have a tow rope, junk it and buy a tow pole with relief spring such as http://www.toolspot.co.uk/product/2-ton-ve...h-spring-damper if you want to keep your wife/girlfriend!)

They put the head on and did the timing chain too (£2000 total thanks very much).

I could have tried to claim the £450 off the first chap but to be honest although I was angry and fired up, in the end we were moving house and all sorts of other things were a priority such that I never pursued it. I could easily have spent more time and money pursuing it than it cost in the first place.

Good luck!

David.
 

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Originally posted by 2TURBOS:
[qb]Just a thought. Your house/car insurance may have legal services attached to it.
This might give you some good advice & also some clout if you need to go to the courts.

Best of luck.

Mike. [/qb][/b]
Our house insurers said they couldnt help with a motor related problem, but then gave some ggod advice off the record, sometimes the AA or RAC can help if you are a member too, good luck
 

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Discussion Starter · #7 ·
that's terrible & doesn't inspire a lot of confidence.
This outfit's had my motor in since June 2nd - how long does it take to get the job wrong?
I phoned him back @ 5pm & asked him if it was driveable. He said "yes, just can't get the gears"!!! how can you drive without those? no mention of "no neutral" this time. He got flustered & said he'd phone tomorrow after he's had another look??? look at what? he reckons the fault is INSIDE the box - & I haven't agreed to pay for him to take it out again never mind strip it.
reading between his unintelligible waffle, it sounds to me like I've got EXACTLY the same symptom it went in with (at best) but I've already spent £700 . AND I KNOW the only problem was the unsecured coupling, because I fixed it myself about 25 times & it was perfect for a few gearchanges until it worked loose again.
actually, I might just borrow the wife's car & drive over there & see what he's "looking at".
 

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Discussion Starter · #9 ·
Yea thanks lads,
on reflection I'd probably better find out the legal situ before shouting my mouth off down there. Also I've already posted two opposing views of what the symptoms are (BOTH HIS) so I'd better find out for myself.
I'm just amazed it can go in there with 4 out of 6 gears & a cast-iron £75 known cure, & then get a phonecall over 3 weeks later saying my £700 has made it worse & would I like to spend some more?
I should be fitting gearboxes not window blinds
 
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