Saab 9-5 Recall/Customer Satisfaction Programme - Page 2

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Thread: Saab 9-5 Recall/Customer Satisfaction Programme

  1. #16
    Saab Nut speers's Avatar
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    My DI died last week. I had been following this thread and had made a mental note to pop into a dealer to ask them to check if mine was part of the recall, but of course other things were more important at the time!

    I was recovered to my specialist in Tonbridge from Brighton, and made it to them just after they had closed even though they were expecting me - they then did a Formula 1 style DI change and the car was fixed even before the car had been unstrapped from the flatbed! Very impressive, and my thanks heartily go to Motorvation for service above and beyond the call of duty! They were able to check the following day if the DI was subject to the recall, and got a free replacement from Saab.

    Moral of the tail - Don't wait for the recall letter, just go to a dealer or an indie and get the serial number checked out. This would have saved me the hassle of breaking down and the missed appointments that ensued.

    I will be annoyed if I subsequently receive a letter from Saab - they could have saved me a breakdown.

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  3. #17
    Saab Afficionado
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    The DIC on my 2000 Aero went in July 2004 taking the CAT with it landing me with a bill for just under £1k.

    Yesterday I called Squire Furneax in Dunstable, (the dealer where my car was recovered to), and spoke to a very nice young lady who, as soon as I mentioned the DI Customer Satisfaction programme, knew exactly why I was calling and told me that if I brought the original invoice in to her, SAAB would re-imburse me the whole amount!

    I duly went to Dunstable today and gave them a copy of the original invoice and was again reassured that SAAB would foot the bill. (I cheekily requested interest on the £1k for two and a half years but was told that she did not think that would happen.)

    Whilst there I said that since the DIC had been changed in 2004 I was concerned that it may still be a faulty one. They took the car there and then and promptly checked it for me - it was good.

    All in all, ( disregarding the lack of any letter or notification), pretty good Customer relations on Squire Furneax's part.

    I await my cheque with trepidation............

  4. #18
    Full throttle john's Avatar
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    I cheekily requested interest on the £1k for two and a half years but was told that she did not think that would happen.[/b]
    I do not understand why you did this?

    All in all, ( disregarding the lack of any letter or notification), pretty good Customer relations on Squire Furneax's part.[/b]
    Squire Furneaux has won dealership awards in consecutive years, from what I recall. My father has positive feedback on his experiences with them and they are a dealer that crops up on Saabscene regularly with positive feedback from their customers.

    It is great that there is a good Saab dealer out there and that their customers recognise that.




  5. #19
    Saab Afficionado
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    I do not understand why you did this?[/b]
    I spent £1000 unnecessarily due to a "recognised" Saab design fault.
    I could have invested that money and it would now be worth about £1100.

    I have "lost" £100.

    That's why.

    Neil

  6. #20
    Full throttle john's Avatar
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    It just strikes me as an unusual request.

    You have had use of the items within the period. Saab does not recognise it as a design fault.




  7. #21
    Saab Afficionado
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    Saab does not recognise it as a design fault.[/b]
    Granted, may not be a design fault, but is definitely a manufacturing/QA fault.

    Neil

  8. #22
    Full throttle john's Avatar
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    Granted, may not be a design fault, but is definitely a manufacturing/QA fault.[/b]
    I can see why you say this but I am not sure.

    The coil packs on trionic 5 and trionic 7 vehicles are known to fail after a period of time. The authorities in the USA has instigated a recall on T7 DIs, but not on T5. Saab GB has issued a recall on DIs within a certain VIN range.

    My understanding is that when the T7 DI fails it does so suddenly, rather than over a period of time as is usual with the T5 DI. The sudden failure of a T7 DI, whilst the vehicle is moving, can sometimes result in unburnt fuel passing through to the catalytic converter and it is this that trashes the cat. Now, I know that this is a not uncommon occurence on the Saab 9-5. Likewise, in the same way that you are periodically required to change HT leads, coils, distributor caps etc, I do not believe that the DI units are supposed to last indefinitely. They have a finite life. So, I am not sure that it is a manufacturing or QA issue? (I am not saying it isn't, I am saying that I am unsure.)

    Regardless, it is a royal PITA having this happen, so I hope that you get some joy from the dealer / Saab GB in getting a speeding and satisfactory resolution.




  9. #23
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    So, I am not sure that it is a manufacturing or QA issue? (I am not saying it isn't, I am saying that I am unsure.)[/b]
    If Saab are able to quote the serial numbers of the "affected" cassettes then it definitely was a batch "issue", that they recognise, and not normal wear and tear.

    Thanks for the best wishes, I will let you know the outcome in about four weeks time..................

    Neil

  10. #24
    Saab Afficionado
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    So, I am not sure that it is a manufacturing or QA issue? (I am not saying it isn't, I am saying that I am unsure.)[/b]
    I have, today, received my letter from Saab UK, (2½ years after my DI and CAT failure, and 1 week after my complaint to Squire Furneax), stating that.. "it has been established that a certain number of 9-5 models could be affected by the Ignition Discharge Module not functioning in accordance to our specification...."

    Sounds like a Manufacturing/QA issue to me.

    Neil

  11. #25
    Saabisti
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    My cassette failed last summer in France but luckily I had ordered a spare cassette and throttle body. The local dealer fitted the TB, I fittted the cassette. I got the recall letter and Saab UK have told me to take the letter and the invoice to my local dealer and they will handle the refund procedure. Seems like good service to me.

  12. #26
    Saab Newbie
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    I have just received the Customer Satisfaction Program (Recall?) letter for the IDM on my 2001 Griffin, having suffered the expensive failure in the outside lane of the M$ in December 2004 6 months out of warranty! Anyone had any success as claiming for problems this far back?

  13. #27
    Does this work have to be carried out by a franchised Saab dealer? On my letter it just states "authorised dealer" or similar. The reason I ask is that my car will be going to my normal indie for a service soon so I could ask them to carry out the recall work.

  14. #28

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    My Indie...2 Strokes, can't do this fix at the moment because it is 'Guarantee work'. I believe they may get authority in the future so it's worth you ringing your Indie to see how they stand.

  15. #29
    Saab Nut msteers's Avatar
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    I had to replace my DI just over a year ago (Christmas Eve) so hope I can find my invoice as I shall be claiming as well.

  16. #30
    Following advice on this site I took my 9 5 Aero (bought second hand 2 weeks ago from a used car lot - ie not Saab dealer) to the local Saab Agent and asked them to check the DI cassette. They did, and swapped it for me. No letter from Saab, no charge and no problems. Westcoast Saab in Ainsdale - really helpful people.

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